Shipping & returns

Shipping

All orders are shipped from our store in Amsterdam (Eerste Bloemdwarsstraat 21). Please allow 1–3 business days for your order to be processed. We ship Monday through Friday, and while we usually process orders within 24 hours, delays can happen during busy periods due to our small team.

Shipping costs

Free local pickup is available at our Amsterdam store.

• The Netherlands: €8
• Belgium: €12
• European Union: €15–25 (depending on region)
• Rest of World: €25–55 (depending on region)

Estimated delivery times (once shipped)

• The Netherlands: 1–2 business days
• European Union: 1–5 business days
• Rest of World: 2–10 business days

Before placing your order, please double-check your full shipping address, including house numbers, additions, door codes, and the exact name on your mailbox. Undeliverable packages will be returned to us, and re-shipping will be at the customer's expense.

Important for customers in the United States, United Kingdom, Canada and Australia

We ship to the US, UK, Canada and Australia Delivered Duty Paid (DDP). This means all local sales taxes, import duties, and customs fees are already included in your purchase price. You'll never pay anything extra upon delivery, no surprises.

Important for all other customers outside the EU

If you're ordering from outside the European Union, please be aware that your order may be subject to import duties, taxes, or customs fees upon delivery. These charges vary by country and are the responsibility of the customer. REYÈM does not reimburse these costs.

We understand this can come as a surprise, especially when discovered at the point of delivery, so we're making it a priority to communicate these details clearly upfront.

Returns

We hope you love your order, but if it's not quite right, we'll do our best to make the return process clear and manageable. Please request a return by logging into your account within 14 days of receiving your order. Returns requested after this window will be refused and returned at the customer's cost.

Returned items must be:

• In new, unworn condition
• With all original tags attached
• In original packaging

Please try on items carefully, as we cannot accept returns that are worn, washed, scented (e.g. with perfume), or stained.

Return shipping costs

For all returns, regardless of destination, a flat return shipping fee will be deducted from your refund. This fee is equal to the original shipping cost you paid when the order was delivered to you. For the United States, United Kingdom, Canada and Australia, see the fixed return fees below.

Return address

Once your return address is approved, we'll send you a DHL return label to attach to your package.

After we receive and approve your return, please allow up to 7 business days for your refund or store credit to be processed. Refunds via PayPal may take a little longer.

Returns for customers from the United States, United Kingdom and Australia

Because we ship to the US, UK, Canada and Australia Delivered Duty Paid (DDP), all duties and taxes were prepaid by us at the time of delivery, so these do not apply to your return. However, the standard return shipping fee above still applies. We will generate a return label for you and deduct this fee from your refund:

• United States: $50
• United Kingdom: £30
• Canada: CAD$75
• Australia: AU$60

Returns for all other customers outside the EU

If you're returning from a country outside the European Union, in addition to the standard return shipping fee, any import duties or fees triggered when your return re-enters the Netherlands will also be deducted from your refund. These are automatically billed to us, and we pass this cost on to you. This can make returning an item from some locations significantly more expensive than expected.

We're a small business and unfortunately not yet able to offer free international returns, but we're working on more accessible solutions for the future.

Non-returnable items

• Gift cards
• Items returned without prior approval

Only approved returns will be accepted. Any unauthorised returns will be refused and must be reclaimed by the customer.